Free Discreet Shipping

FREE Shipping on All Sex Dolls!

• We typically use FedEx or UPS or DHL or TNT for all deliveries worldwide.
• The price you see is the final price. No hidden fees. No extra charges. No Surprise!
• You will be updated with a tracking number 1-2 days after dispatch so you can follow the journey.
  
  

Note: Orders to ship to Brazil, Chile and Argentina will cost some more for shipping. Please email us for more information. support@fairdolls.com

Production & Shipping Time

Please refer to the sex doll brands & regions below.

Production & Shipping Time (Average)

Brand	Production Time	Shipping Time (Average)	Total Time
WM Doll, YL Doll, 6YE Doll, IronTech Doll, SY Doll	3-7 working days	3-7 working days	2-3 weeks

Shipping Time

Region	Delivery
US & Canada	3-7 working days
Europe (UK, Scandinavia, Western Europe)	4-12 working days
Asia (Japan, Korea, Singapore, Malaysia, Thailand, Indonesia, etc)	2-7 working days
Australia & New Zealand	5-8 working days
Eastern Europe & South America	5-12 working days
Russia	20-25 working days

This is an approximate taken time, it may differ. Please understand that shipping time is out of our control, some of the countries local custom might also be taking a long time to release a shipment. We cannot absolutely guarantee the sex doll delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Our average order-to-delivery times, historically, have been shorter (around 1-2 weeks), but we rather under-promise and over-deliver, than vice-versa

As for Europe, if you would like us to clear Import Duty and VAT for you in advance, the shipping status will NOT be updated until the shipment lands in the UK or Germany or Netherlands.

If you have any special request, for instance, you want her to be delivered on Saturdays or particular time on weekdays, please leave a note during checkout. Or if you do not want to receive the order at your home, we can always ship to a FedEx store or UPS store for you to pick it up, instead of shipping to your place. Just let us know after placing your order, and we will change the shipping address.

Discreet Shipping & Billing

• All our sex dolls are delivered in 100% discrete packaging.
• Sex dolls arrive in a plain brown box with no branding.
• The courier or handler does not know what is in the box.
• Billing statement on your credit card will show a charge from "FD".
• The contents will be stated on the customs declaration as "Mannequin".
  
  

Import Duty, Tax & VAT

FairDolls can help customers take care of import duty in advance for orders from most countries. Therefore, shipments will arrive at your doorstep and your local custom will not be bothering you. We find this important so that you can receive the package in the shortest time.

Countries	Details
European Union, Denmark, Sweden Ireland, Russia, Eastern Europe & Japan	We help you clear import duty in advance
US and Asia	No import duty
Canada, Australia, NZ, Norway & others	Customs might be collecting import duty when the love doll arrives

This service is only applicable if your order is a full-sized doll. If your order is a doll head and/or accessories, we are unable to pay import duty for you in advance and the local custom might be charging duty upon arrival.

There are some countries that have strict laws regarding sex dolls. For example, India and Middle East Customs do not accept sex dolls. There is a 50% chance the doll might be confiscated.

 

Order Process

1. Choose & Customize Your Doll
- Browse through our extensive collection of realistic sex dolls and choose the one you like.
Pre-optioned love dolls and custom love dolls collections are available for your options.
Pre-optioned sex dolls: exactly like the one shown in the product photos with basic configurations(body and face in particular). You can still custom options like skin color, eye color, hairstyle, toenail/fingernail color, vagina type, feet type, etc.
Custom sex dolls: Here you find a range of body shapes, choose one of them, then you can choose a beautiful head to match with, followed by other specific options(skin color, eye color, hairstyle, toenail/fingernail color, vagina type, feet type, etc).
- Check your dreamed doll specs and customize it with the options listed when you scroll down in the doll page. If you like it as in the photos, just leave them as default, scroll down and click on Add to Cart.

2. Checkout & Payment
- Review the Cart Page and click on CHECKOUT. Enter your shipping details and contact information.
- Select your payment option & Checkout
If you select PayPal and click "Complete order", you will be redirected to PayPal to complete your purchase where you can still pay via your debit or credit card. (NO PAYPAL ACCOUNT IS REQUIRED).

3. Order Confirmation
You'll get a confirmation email including ordered doll details and shipping details.

4. Production In Process
Please allow 3-10 working days for your doll production to complete. We will always keep you updated your doll production status.

5. Your Doll Ready
Your doll completed photos will be emailed for your final confirmation. Once approved we'll ship out to you. (Normally 3-7 working days for Shipping. Typically by FedEx, UPS, DHL.)

6. Shipping & Tracking
You will receive the tracking number normally in 1-2 business days. Keep an eye on your package's tracking number. You can track it on the shipping carrier website or on our website.

7. Delivered!
Keep your box flat when unboxing and be gentle with your doll.
Enjoy your doll!
Give us a review. :)

Secure Payment

Your privacy and safety are important to us. Security is one of our main core values and in order to guarantee that our website is SSL Encrypted. Our back end system is protected by Shopify, and we use Shopify Secured to guarantee your privacy and safety.

All your banking information and personal data are fully secure thanks to the SSL encryption protocol (used on most online shopping sites). This is the highest level of encryption to guarantee secure transactions.

At no time Fairdolls can access your bank data. Only our payment processor partners have access to your banking information for the sole purpose to get in touch with your bank. Upon transaction completion, data is destroyed and therefore can not be stolen and/or reused dishonestly.

We also protect ourselves against fraudulent transactions using risk models. With the secure payment systems in place, we make sure that you and we are both safe.

Payment Options
We're constantly working hard to bring you new and convenient ways to make your doll purchase. Currently, we have over 4 payment options listed as following:

OPTION 1 - PAY WITH CREDIT/DEBIT CARD(Via PayPal®, No PayPal Account is Required)
You can pay with Paypal® and its credit options, Visa, MasterCard, American Express, JCB, Discover, and other credit cards. No PayPal Account is Required When You Pay Through PayPal®.

OPTION 2 - PAY WITH PAYPAL® ACCOUNT
Enjoy total transaction protection by paying with your Paypal account. PayPal® is the fastest and most secure way to pay for your online purchases.

You can pay for your order simply by entering your username and password. If you have previously signed up to PayPal OneTouch, you can enjoy a convenient and automatic login.

OPTION 3 - PAY WITH SEZZLE® (GET YOUR DOLL NOW, PAY LATER.)
Shop Now & Get Immediate Doll Delivery. Pay Later. No Credit Check. 0% interest. No fees if paid on time. 4 payments over 6 weeks. Simply select Sezzle at checkout. No Catch or Hidden Fees. Sezzle FAQ. The maximum amount you can borrow is $2,500.

Benefits of The Sezzle Payment Plan:

• Get your sex doll now without any waiting, and pay over time.
• Approval is done instantly on-site and requires very little personal information. 95% approval rate with FD customers.
• You lock in the current low price of the doll. This is helpful to take full advantage of limited time sales and promotions.

OPTION 4 - PAY WITH PAYPAL CREDIT® (GET YOUR DOLL NOW, PAY LATER.)
Enjoy quick access to convenient credit for purchases that just can't wait. Get 6 months special financing on purchases of $99+ every time you shop.

Applying is simple. Fill out a quick application and get a credit decision in seconds. If approved, shop instantly with PayPal Credit right from your PayPal account.

 

Warranty & Damages

Order Cancellations

For Customized and Made-to-Order Dolls Only

Cancellations within 24 hours of purchase will incur a 10% fee to cover pre-allocated time, material costs, and operational expenses.

After 24 hours, cancellations or changes cannot be accommodated, as production will already be underway, and costs for materials, operations, sales management, communication, and packing will have been incurred.

Replacement/Returns(if applicable)

Fairdolls works hard to make sure you get the best possible sex doll available. Every single doll will be visually inspected from head to toe before we give our approval for her to come home to you. Our diligence on inspection for quality and accuracy before she leaves the factory cuts mistakes and defects to nearly zero. Plus we can ensure little things that you may have specially requested are taken care of to your specifications.

Your doll actual photos will be sent to you for confirmation once it's completed. She doesn't leave until she's approved.

We place great importance on the high-quality and expert craftsmanship of our love dolls. We intend for them to stimulate your mind and body and provide you with pleasure and companionship for years to come.

If there is a mistake in your order or a significant defect with your sex doll, we will compensate, assist you in repair, or completely replace/return your doll.

How does it work?
1. Inspect your love doll from head to toe as soon as possible after her arrival.
2. If you find there is a mistake in your order or a significant defect in your love doll, report it to us within 24 hours of receipt at with your order number, well lit, good quality photographs and/or video that support your claim along with the details of the issue. We will respond within 24 business hours guaranteed, and we'll take it from there.
3. If you feel a replacement/return may be in order, do not use your doll. To be eligible for a replacement/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Keep her in a new and unused condition, with the box and all the packing materials. We can not replace/return anything that has been used (and they are tested upon return, so we'll know). However, we will still do everything we can to make the issue right for you, guaranteed.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Support

We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients to have their dream dolls, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your place. Contact us at support@fairdolls.com